What is an Assistant Account Lead? #
This option can be enabled on a Star Online account to allow additional users to share the Account Lead tasks and responsibilities.
Assistant Account Leads have the same permissions on Star Online as the Account Lead. They can see and report on all records held in the account and can carry out tasks such as adding and managing users, approving data requests and organising services.
Once the option is enabled, multiple users can be assigned Assistant Account Lead permission by the Star Online Helpdesk.
This article sets out the process for enabling this option and requesting Assistant Account Leads to be added to your account.
Costs #
Enabling the Assistant Account Lead option has an additional annual cost. If you enable it during your current licence term, the cost will be pro-rata for the remainder of your licence term, with the full annual fee charged on renewal.
For cost information, please see the price list for your country.
If you want to add a new user to your Star Online account and give them Assistant Account Lead permissions, but have reached your organisation’s licence maximum, you will need to deactivate an existing user (e.g. who is no longer using the Star) or request to increase your licence total.
Enabling the Assistant Account Lead option #
If you would like the Assistant Account Lead option to be enabled on your Star Online account, inform your main contact at Outcomes Star or our international partner in your country, or email the Support Team ([email protected]) who will put you in touch with your main contact
Adding Assistant Account Leads #
Once you have purchased this option, the Helpdesk will contact you for the name and email address of the users that you would like to become Assistant Account Leads.
N.B. Assistant Account Leads will have access to all records held in the account. It is your responsibility to ensure appropriate consideration is taken towards data protection compliance.
Once Assistant Account Leads have been added, they will receive an email with information to help them get started in the Assistant Account Lead role and can contact the Star Online Helpdesk for support as needed ([email protected]).
Please note, the Account Lead will remain the main point of contact for your Star Online account.
Next steps and further information #
If you have any questions about the Assistant Account Lead option, please email the Star Online Helpdesk ([email protected],uk) or get in touch with your main contact at Outcomes Star, or with one of our international partners if you are not based in the UK.
You can find the details of our international partners, and other information about Outcomes Star, on our website, www.outcomesstar.org