Increasing the Number of Your Licences #
You can increase the number of Outcomes Star licences at any point during your licence term. To request additional licences, please contact your Implementation Specialist or the Helpdesk
Additional licences will be charged on a pro-rata basis, based on the remaining time left in your current annual licence period.
Please note: anyone using the Outcomes Star with service users must have completed Outcomes Star Core Training.
Reducing Your Licences #
Licence numbers cannot be reduced during an active licence term. However, you can request a reduction for your next renewal period by contacting your Implementation Specialist or the Helpdesk at least 30 days before your renewal date.
If you use Star Online, please ensure that the number of active users on your account matches your revised licence total by your renewal date. This can be done by deactivating users as required.
Renewing Your Licences #
We will contact you well in advance of your renewal date to review your licence requirements and discuss any changes to your licence numbers.
Unless otherwise agreed, licences automatically renew for a further 12 months. To make changes to your licence numbers or to end your licence, you must notify Outcomes Star in writing at least 30 days before the renewal date (or any alternative notice period stated in your Quote or Confirmation Email).
Cancelling the Renewal of Licences #
If you decide not to renew your licence, please submit a cancellation request at least 30 days before your renewal date.
We will send renewal reminders ahead of your renewal date, including details of how to request cancellation. Once your cancellation request has been received and processed, your account will be closed at the end of the current licence term.
Before cancelling, we encourage you to speak with your Outcomes Star contact. They may be able to help identify options that enable you to continue using the Star within your service.
Licensed Trainer (LT) Licence Renewal & Non-Renewal #
Your Licensed Trainer (LT) licence will automatically renew unless we hear from you. Ahead of the renewal date, reminder emails will be sent to your Account Lead, Main Contact and Billing Contact in good time.
If you do not wish to renew your LT licence, you can complete the Cancellation Request Form included in the renewal reminder emails. This form must be completed in order for us to process your cancellation.
After your licence expiry date, you will no longer be able to deliver Outcomes Star training. You will also be required to destroy all copies of the Training Manual and any Star training materials you hold, whether in paper or electronic format.
If your organisation continues to use the Star under a valid Star licence, you may continue to use other Star materials as appropriate.
Further Information #
For more information about managing your licences, including increasing licence numbers, please log in to your Star Online account and refer to the guidance available there.
